Daily photo update
Every working day ends with a text or email: what was done, two or three photos and what happens tomorrow. Miss one and that day is credited to you.
How a ProBuild remodel runs
Seven stages, each with a date and a name on it.
This is the whole remodel from the first message to the day the warranty is in your hands: what happens at each stage, how long it usually takes and the one thing we need from you before the next stage can start.
The seven stages
What happens, how long it takes, and what you do.
Most projects move through these stages in order. Small jobs compress the first four into a week; additions and whole-home projects spend longer in design and permits.
Day 1
First message
You text a photo or fill in the short form. A supervisor replies, asks two or three questions about the room and books a visit at a time that suits you, including early evenings.
What you doSend one or two photos and tell us roughly when you want the work done.
Within a few days
Site visit
The supervisor who will run your job measures, checks what can be seen behind the walls and under the floor, and talks through what you want and what you want to avoid.
What you doWalk the space with us and mention anything that has been repaired before.
24 hours after the visit
Written estimate
Three priced options for the same room, each itemized on the same lines: labor, materials by brand, permits, disposal, protection and a declared contingency for what may be hidden.
What you doRead it with whoever decides with you and send us every question in writing.
Week 1 to 4
Design and selections
Layouts are drawn, materials are chosen with samples in hand and every selection is locked before anything is ordered, so nothing is decided in a hurry with the wall already open.
What you doApprove the drawings and the selection sheet; changes after this point become change orders.
Alongside design
Contract and permits
The contract states the fixed price, the milestone payment schedule, the start date and the finish date. We file the permit applications under our license and track them to approval.
What you doSign, pay the small deposit and tell us about pets, parking and working hours.
Start date
Construction
Dust walls and floor protection go up first. You receive a text with photos every working day and walk the job with the supervisor once a week. Inspections are booked by us.
What you doKeep the supervisor informed about access and answer change-order requests in writing.
Finish date
Walkthrough and warranty
You and the supervisor walk every room, list every small fix, and the list is closed before the final payment. The written warranty certificate and the product manuals are handed to you.
What you doWalk the job with us and hold the last payment until every item on the list is done.
How we keep you informed
You never have to ask what happened today.
Silence is the complaint homeowners report most about contractors. These four habits are written into every contract, not left to the mood of the week.
Weekly walkthrough
Once a week the supervisor walks the job with you, shows what is inside the walls before they close and answers questions face to face.
One direct number
The supervisor who visited is the one you text during the job. No ticket system, no office relay, no new name halfway through.
Written change orders
Anything added or found is photographed, priced and sent for your signature before work on it starts. Verbal approvals do not count, for your protection.
Inspection results
Every building inspection result is shared the same day, pass or fail, with what the inspector asked for and when it will be done.
Schedule changes
If a delivery or an inspection moves a date, you hear about it the day we know, with the new date and whether the on-time credit applies.
Living in the house during the work
Most families stay home. Here is how we make that workable.
Before demolition we agree on a path through the house for the crew, the rooms that stay off limits and where tools and materials are stored overnight. Plastic dust walls with zipper doors seal the work area, floors along the path are covered, and the crew leaves the site broom clean every evening.
What we ask about on day one
- Pets and where they will be during working hours
- Children, nap times and anything that must never be left within reach
- Working from home: calls we should not be loud during
- Parking, the driveway and where the dumpster can sit
- Alarm codes, lockbox or key arrangements
Everything you tell us goes into the job notes that every crew member reads before they start, so you do not have to repeat yourself to each trade.
Ready for stage one
Send a photo today. The visit date comes back in the same thread.
A supervisor answers within 5 minutes during business hours and books the site visit before the conversation ends.